Handoff to humans without losing context
Set up seamless handoffs to your support team with full conversation context and user data.
Rohan Mehta· Product · 20 Aug 2026 · 5 min read
Some conversations should end with a person. Kletso makes the handoff clean in both directions.
When to hand off
Configure handoff as a workflow step: on request, after a failed tool call, on sentiment, or when the bot is unsure. The user sees a friendly transition, not a dead end.
Where the conversation goes
Slack, Microsoft Teams or the Kletso inbox. The agent receives the full transcript, the rendered components the user saw, the actions already taken, and the user profile passed by your app.
Handing back
When the agent is done, the bot resumes with the same context. Nothing is repeated, and the user never has to re-explain.
Keep humans in the loop, exactly where they add value.
