Abandoned cart nudge

When the app decides a cart is abandoned, the assistant speaks first with a helpful turn and quick replies, at most a few times per hour.

Goal

App → track('cart_abandoned', {'value': '₹3,198'}) → the chat receives “Looks like you left something in your cart (₹3,198). Want a hand finishing checkout?” with quick replies; the launcher shows an unread dot. No banner unless you add one.

Pieces

• SDK: your cart timer fires Kletso.instance.track('cart_abandoned', {'value': formattedTotal, 'items': count}).
• Rule “Cart abandoned nudge” (sample): event cart_abandoned, cap 3 per hour, Agent speaks first with opening text using {{ properties.value }} and the quick-replies surface.

Steps

1. Decide the abandonment signal in the app (for example 10 minutes on the cart screen without checkout, or app backgrounded with items).
2. Fire the event once per abandonment, not on a loop; the rule’s cap protects users anyway.
3. Optionally tick Notify the app with channel toast and “Tap opens the chat” so the user notices even outside the chat.

Verify

• Simulate cart_abandoned with { "value": "₹3,198" } → the opening turn streams in the simulator with the value filled in.
• App: fire it while the chat is closed → unread dot; open → the turn is there.

Notes

• Add context.cartValue to public context keys if you want the model (in later turns) to know the amount.
• Quick replies are agent actions; tapping one continues with the real model.